This must be magic.
I work as a techie in a small IT company (Ebox Global Systems Ltd in Nigeria). One day, one our clients (the owner of the business outfit)gave us a call that thier accountant's desktop had crashed. That day beign the eve of the company's yearly audit. I got to her and explained I would have to use RecoverMyFiles (bcos thats the software my company uses)which would take 2 days or more depending on the size of the harddisk.
Unknown to her the guys who installed the accounting package also used Acronis True Image as a backup. The backup was done on an External HDD connected to another desktop on the network. She inform the accounting package guys of the problem over the phone and that was it. Like magic everything was back to normal on a new HDD I purchased.
I really looked stupid that day.