Experience with Corsair RMA

Digerati · 05-12-2009, 05:11 AM

Anyone here have any experiences with a Corsair RMA? I built my friend a computer a couple of months ago and we had some Dominators running in there. One of the sticks bit the dust about 2 weeks ago. I am considering RMAing it, but my friend would really hate to stay without RAM for a long time, and he cannot afford a temporary replacement.

Rob Williams · 05-13-2009, 04:47 PM

I've never dealt with their RMA, but I know Corsair well enough to assume that you're going to get pretty good service. They don't outsource anything that I'm aware of, so the duration of waiting shouldn't be too bad. If only one stick died, they might not need the other one. Just explain them your situation and see what they say.

Krazy K · 05-13-2009, 06:52 PM

Quote:

Originally Posted by Rob Williams

I've never dealt with their RMA, but I know Corsair well enough to assume that you're going to get pretty good service. They don't outsource anything that I'm aware of, so the duration of waiting shouldn't be too bad. If only one stick died, they might not need the other one. Just explain them your situation and see what they say.

I sent one in a few weeks ago, they told me that since they were purchased at a set they needed to be returned as a set. I just told them no or give me a coupon so I can buy more ram, so they approved the RMA and about a week later they emailed me saying that my replacement was outbound. Overall time frame is about 2 weeks. I've done it before and don't have any worries. I will always buy Corsair.

Digerati · 05-15-2009, 07:52 AM

Thanks for the tips and info guys. I'll give them a call tomorrow.

Rob Williams · 05-21-2009, 05:19 PM

How did you make out man?

Digerati · 06-20-2009, 04:56 PM

Oh sorry, didn't notice you replied. It went extremely well actually. Called them up, set up an RMA, sent the sticks to them, and brand new ones were sent to me in exactly 2 weeks (considering my shipping took 5 business days, they essentially took 5 business days too, or 1 week). Superb service!

Rob Williams · 06-21-2009, 02:16 PM

Ahh, not bad! Glad the RMA went well, then.

05-12-2009, 05:11 AM	#1
Digerati Obliviot Join Date: May 2008 Posts: 15	Experience with Corsair RMA Anyone here have any experiences with a Corsair RMA? I built my friend a computer a couple of months ago and we had some Dominators running in there. One of the sticks bit the dust about 2 weeks ago. I am considering RMAing it, but my friend would really hate to stay without RAM for a long time, and he cannot afford a temporary replacement.

05-13-2009, 04:47 PM	#2
Rob Williams Editor-in-Chief Join Date: Jan 2005 Location: Atlantic Canada Posts: 13,231	I've never dealt with their RMA, but I know Corsair well enough to assume that you're going to get pretty good service. They don't outsource anything that I'm aware of, so the duration of waiting shouldn't be too bad. If only one stick died, they might not need the other one. Just explain them your situation and see what they say. __________________ Intel Core i7-990X EE @ 3.43GHz, GIGABYTE X58A-UD5, Kingston 12GB DDR3-1333, NVIDIA GeForce GTX 680 2GB Kingston HyperX 3K 240GB SSD, WD VR 1TB, WD 2TB, Seagate 2TB, LG BD-ROM, ASUS DVD-RW, Corsair 1000HX, Corsair H60 Cooler Corsair 800D, Dell 2408WFP 24", ASUS Xonar Essence STX, Gentoo (KDE 4.10, 3.7 Kernel) "Take care to get what you like, or you will be forced to like what you get!" - H.P. Baxxter <Toad772> I don't always drink alcohol, but when I do, I take it too far.

05-21-2009, 05:19 PM	#5
Rob Williams Editor-in-Chief Join Date: Jan 2005 Location: Atlantic Canada Posts: 13,231	How did you make out man? __________________ Intel Core i7-990X EE @ 3.43GHz, GIGABYTE X58A-UD5, Kingston 12GB DDR3-1333, NVIDIA GeForce GTX 680 2GB Kingston HyperX 3K 240GB SSD, WD VR 1TB, WD 2TB, Seagate 2TB, LG BD-ROM, ASUS DVD-RW, Corsair 1000HX, Corsair H60 Cooler Corsair 800D, Dell 2408WFP 24", ASUS Xonar Essence STX, Gentoo (KDE 4.10, 3.7 Kernel) "Take care to get what you like, or you will be forced to like what you get!" - H.P. Baxxter <Toad772> I don't always drink alcohol, but when I do, I take it too far.

06-21-2009, 02:16 PM	#7
Rob Williams Editor-in-Chief Join Date: Jan 2005 Location: Atlantic Canada Posts: 13,231	Ahh, not bad! Glad the RMA went well, then. __________________ Intel Core i7-990X EE @ 3.43GHz, GIGABYTE X58A-UD5, Kingston 12GB DDR3-1333, NVIDIA GeForce GTX 680 2GB Kingston HyperX 3K 240GB SSD, WD VR 1TB, WD 2TB, Seagate 2TB, LG BD-ROM, ASUS DVD-RW, Corsair 1000HX, Corsair H60 Cooler Corsair 800D, Dell 2408WFP 24", ASUS Xonar Essence STX, Gentoo (KDE 4.10, 3.7 Kernel) "Take care to get what you like, or you will be forced to like what you get!" - H.P. Baxxter <Toad772> I don't always drink alcohol, but when I do, I take it too far.

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05-15-2009, 07:52 AM	#4
Digerati Obliviot Join Date: May 2008 Posts: 15	Thanks for the tips and info guys. I'll give them a call tomorrow.

06-20-2009, 04:56 PM	#6
Digerati Obliviot Join Date: May 2008 Posts: 15	Oh sorry, didn't notice you replied. It went extremely well actually. Called them up, set up an RMA, sent the sticks to them, and brand new ones were sent to me in exactly 2 weeks (considering my shipping took 5 business days, they essentially took 5 business days too, or 1 week). Superb service!